« Previous
Next »
Surgery
Volume 145, Issue 5
, Pages 536-541
, May 2009
Predictors of patient satisfaction in surgery
References
- . What attributes determine quality and satisfaction with health care delivery?. Health Care Manage Rev. 1994;19:49–55
- . The identification and measurement of quality dimensions in health care: focus group interview results. Health Care Manage Rev. 1998;23:81–96
- Long-term follow-up and patient satisfaction after surgery for thoracic outlet syndrome. Ann Vasc Surg. 2001;15:32–33
- Telerounding and patient satisfaction after surgery. J Am Coll Surg. 2004;199:523–530
- Post-operative care and patient satisfaction after ambulatory surgery for breast cancer patients. Eur J Surg Oncol. 2005;31:495–499
- . Indicadores de calidad asistencial en cirugía mayor ambulatoria. Cir Esp. 2004;76:325–330
- Satisfacción del paciente tras el tratamiento quirúrgico del cáncer colorrectal. Cir Esp. 2004;76:237–244
- Use of patient satisfaction data in a continuous quality improvement program for endoscopic sinus surgery. Otolaryngol Head Neck Surg. 2003;129:210–216
- . International comparisons of patients' views on quality of care. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2005;18:62–73
- The consequences of waiting for cataract surgery: a systematic review. Can Med Assoc J. 2007;176:1285–1290
- . predictors of satisfaction with surgical treatment. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2000;12:31–40
- . Surgeon communication behaviors that lead patients to not recommend the surgeon to family members or friends: analysis and impact. Surgery. 2006;140:616–624
- . La satisfacción del paciente quirúrgico. Cir Esp. 2004;76:54–57
- . Patient satisfaction with inpatient versus outpatient reconstruction of the anterior cruciate ligament: a randomized clinical trial. Can J Surg. 2005;48:201–206
- . Social psychological determinants of patient satisfaction: a test of five hypotheses. Soc Sci Med. 1982;16:583–589
- . A cognitive model of the antecedents and consequences of satisfaction decisions. J Market Res. 1980;42:460–469
- . SERVQHOS: un cuestionario para evaluar la calidad percibida de la asistencia hospitalaria. Medicina Preventiva. 1998;IV:12–18
- . SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J Retailing. 1988;64:12–40
- . Lifestyle outcomes, satisfaction, and attitudes of patients after liposuction: a Dallas experience. Plast Reconstr Surg. 2006;117:1738–1749
- Satisfacción del paciente tras el tratamiento quirúrgico del cáncer colorrectal. Cir Esp. 2004;76:237–244
- . Using the American Pain Society's patient outcome questionnaire to evaluate the quality of postoperative pain management in a sample of Norwegian patients. J Pain. 2006;7:272–280
- . Kinemax Outcomes Group. Patient expectations regarding total knee arthroplasty: differences among the United States, United Kingdom, and Australia. J Bone Joint Surg Am. 2006;88:1201–1207
- . Influencia del médico en la satisfacción del paciente. Estudio de 471 casos. Med Clin (Barc). 2005;124:274–276
- . Patient preferences, satisfaction, and resource use in office evacuation of early pregnancy failure. Obstet Gynecol. 2006;108:103–110
- . Visual experience and patient satisfaction with wavefront-guided laser in situ keratomileusis. J Cataract Refract Surg. 2006;32:577–583
- . Do on-site patient satisfaction surveys bias results?. Jt Comm J Qual Patient Saf. 2005;31:158–166
- . Influencia del factor tiempo en la opinión del paciente hospitalizado. Med Clin (Barc). 2003;121:570–572
- . Diferencias en los costes y resultados de 2 técnicas de encuesta: teléfono y correo. Rev Calidad Asistencial. 2006;21:20–24
- Relationship between patient complaints and surgical complications. Qual Saf Health Care. 2006;15:13–16
- . Patients' complaints about doctors in surgical training. N Z Med J. 2006;119:U2026
Funded by the Agencia Valenciana de Salud (Health Department of the Valencian Regional Government) and by a research grant from the Generalitat Valenciana (Research and Technology Transfer Department) (reference: 05/030).
PII: S0039-6060(09)00076-2
doi: 10.1016/j.surg.2009.01.012
© 2009 Mosby, Inc. All rights reserved.
« Previous
Next »
Surgery
Volume 145, Issue 5
, Pages 536-541
, May 2009
